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What should I do if I accidentally cause damage?

If you accidentally damage something in your Enclave apartment, the best approach is to report it straight away. Being honest and proactive usually makes it easier and cheaper to resolve.

Steps to take

  1. Assess the damage: Note what’s been affected and how serious it is.

  2. Report promptly: Contact the on-site team or log it in the resident portal, explaining what happened.

  3. Avoid DIY fixes: Don’t attempt major repairs yourself, as this could make things worse.

  4. Arrange repair: The team will organise a contractor if needed and confirm whether there will be a charge.

Why reporting matters

  • Quick fixes: Many issues can be resolved easily if caught early.

  • Fairness: Honest reporting helps avoid larger deductions from your deposit at the end of your tenancy.

  • Safety: Some damage (like broken electrics or leaks) could become dangerous if left untreated.

Helpful tip

Accidents happen — what’s important is showing responsibility. The team will work with you to find the best solution, and handling it early avoids bigger costs later.