Can I report an issue through the resident app or portal?

Yes — the resident app or portal is the easiest and fastest way to report a repair or maintenance issue at Enclave.

How it works

• Log the issue: Go to the maintenance section in the app or portal.

• Add details: Describe the problem clearly and note where it is in your home.

• Upload photos: If possible, include pictures — they help the team understand the issue straight away.

• Track progress: You can often see updates on the status of your request and when a repair visit is scheduled.

Why use the portal

• It creates a clear record of when you reported the issue.

• It helps the team prioritise and allocate the right contractor.

• You can check back anytime to see updates, without needing to chase.

Helpful tip

For urgent problems (like major leaks, total power loss, or no heating in winter), use the emergency contact instead of the portal, as these need immediate action.