What should I do if important post arrives after I leave?

If important mail arrives at Enclave after you’ve moved out, it cannot be forwarded by the building team.

What will happen

• Post is normally marked as “Return to Sender” and sent back to the sender.

• Parcels or tracked deliveries may be returned to the courier if they cannot be accepted.

What you should do

• Set up mail redirection with Royal Mail (or your local postal provider) before moving out, so important post is automatically sent to your new address.

• Update your address with banks, utility providers, government services, and subscriptions as early as possible.

• If you know a specific sender might send items late, contact them directly to give them your new address.

Helpful tip

If you realise after moving that you forgot to update a particular account, contact that organisation right away to avoid missing any further correspondence.