Will someone accept my parcel if I'm not home?

Yes — at Enclave, parcel deliveries are managed so you don’t need to be home to receive them. Couriers are not allowed to leave items in corridors or outside your apartment. Instead, deliveries are safely handled through secure collection points within the building.

How it works

Reception or concierge: The on-site team will usually accept all parcel deliveries on your behalf and store them securely until you’re ready to collect.

Parcel lockers or rooms: In some Enclave developments, parcels are placed in secure lockers or parcel rooms. You’ll receive a notification or access code once your item is ready for collection.

Courier redelivery: If your parcel can’t be accepted — for instance, if it’s too large or restricted — the courier will return it for redelivery or depot collection.

Why this matters

• Ensures your parcels are kept safe until you’re available

• Prevents clutter in communal areas and keeps hallways clear

Helpful tip

When ordering online, always include your name and apartment number. This helps couriers and reception staff ensure your delivery is correctly logged and easy to collect later.