Can I contact maintenance directly or should I go through the app?

You should not contact the maintenance team directly — all requests must go through the resident app or your Resident Team.

Why this matters

• Clear records: Logging through the app ensures your request is recorded and can be tracked.
• Prioritisation: The resident team categorises issues so urgent problems are handled first.
• Efficient scheduling: Maintenance appointments are managed centrally to avoid clashes and delays.

When to use the app vs. contacting the Resident Team

• App: Best for routine repairs, like appliance faults or minor leaks.
• Resident Team: Best for emergencies or if the app isn’t working — call or visit reception directly.

Helpful tip

Using the proper reporting channels means your request reaches the right people quickly and avoids delays in getting it resolved.