How can I dispute a deposit deduction?
If you disagree with a deduction from your Enclave deposit, you have the right to raise a dispute and have it reviewed fairly.
Steps to dispute
- Review the report: The resident team will share details of any deductions, along with evidence (such as inspection notes or photos).
- Respond in writing: If you disagree, reply by email to outline which deductions you contest and why.
- Provide evidence: Include your own supporting evidence where possible — for example, photos taken on move-out day or receipts for cleaning/repairs.
- Formal process: Deposits are protected by government-approved tenancy deposit schemes, which include a dispute resolution service if an agreement can’t be reached directly.
Helpful tip
Always take clear photos of the property on move-out day. They can be invaluable if you ever need to challenge deductions.