How can I report issues with the bin stores?

If you notice a problem with the bin stores at Enclave — such as overflowing bins, misuse, or pests — it’s important to report it quickly so it can be resolved.

How to report

• Resident app or portal: Submit a maintenance or facilities request directly.

• On-site team: Speak to staff at reception or the management office.

• Email or phone: Use the contact details in your welcome pack if you can’t report in person.

What to include

• A clear description of the issue (e.g. bins full, broken lids, rubbish left outside bins).

• Location details if there are multiple bin areas.

• Photos (if possible) to help the team understand the problem quickly.

Why reporting helps

• Ensures bin collections run smoothly.

• Prevents pests, odours, and safety hazards.

• Helps keep the building clean and pleasant for all residents.