How do I contact the property management team?

Your first point of contact should always be the resident team at your building. They handle most enquiries directly and can escalate issues to the property management team if needed.

How it works

• Day-to-day enquiries: Start with the resident team at reception, by email, or by phone.
• Escalation: If your query involves building-wide policies, tenancy matters beyond the resident team’s scope, or unresolved issues, they’ll pass it on to property management.
• Direct contact: In some cases, you may be given property management contact details if your enquiry requires direct follow-up.

Helpful tip

Going through the resident team first ensures your issue is logged and directed to the right person. This avoids delays and ensures property management only gets involved when necessary.