How do I report a maintenance issue?

At Enclave, reporting maintenance issues is simple and ensures they’re logged properly so the team can respond quickly.

Ways to report

• Resident app: The fastest method. Go to the Service Requests section, add details of the problem, and include photos if possible.
• In person: Speak to your resident team at reception during staffed hours.
• By phone or email: Use your building’s contact details if you can’t reach the app.

What happens next

• Your request is logged and categorised (urgent or routine).
• The maintenance team schedules a visit if needed.
• You can track updates through the app or by checking in with the resident team.

Helpful tip

Save your building’s emergency contact number in your phone so you can reach the right team quickly if an urgent repair is needed.