How do I report an issue straight after moving in?

If you notice an issue as soon as you move into your Enclave apartment — whether it’s a repair need, missing item, or something not working properly — you should report it straight away.

How to report

Resident portal or app: The quickest way is to log the issue online. You can usually describe the problem, attach photos, and track progress.
On-site team: Speak directly to the team when collecting your keys or once you’ve settled in. They can raise a maintenance request for you.
Email or phone: If you don’t yet have portal access, you can contact the team using the details provided in your welcome pack.

Why it’s important

Protects your deposit: Reporting issues early ensures they’re recorded and not attributed to you later.
Quick resolution: The sooner it’s logged, the sooner it can be fixed.
Peace of mind: You’ll know the team is aware and taking care of it.

Helpful tip

Always keep photos of anything you report, especially if it relates to the condition of the apartment. These can be useful alongside the inventory for future reference.