How do I report noise or disturbance issues?

If you’re experiencing ongoing noise or disturbance at Enclave, there are clear steps you can take to get it resolved.

Step 1: If comfortable, speak to your neighbour

• Often, people don’t realise they’re being loud.

• A polite, friendly chat can solve the issue quickly without escalation.

Step 2: Contact the on-site team

• Report the issue through the resident portal or directly to the management team.

• Provide details such as the type of noise, the time it occurs, and how often it happens.

• The team can then address the issue formally, reminding residents of quiet hours and community rules.

Step 3: Keep a record

• If the noise is persistent, log dates and times of disturbances.

• This helps the team handle the matter fairly and may be important if further action is needed.

Step 4: Escalation if necessary

• For serious or repeated issues, Enclave may take formal tenancy action.

• In rare cases of severe anti-social behaviour, local authorities can also be involved.

Helpful tip

Always report issues through the official channels rather than confronting a situation if it feels unsafe. The on-site team is there to support you.