How do I set up or transfer my utility accounts?

If your Enclave rent doesn’t include all utilities, you’ll need to set up or transfer accounts for services like gas, electricity, and water into your name when you move in. This ensures billing is accurate from your tenancy start date.

Steps to set up utilities

1. Check what’s included

   • Review your tenancy agreement or ask the on-site team which utilities you’re responsible for.

   • Wi-Fi is often included, but gas, electricity, water, and council tax may not be.

2. Identify suppliers

   • The team can tell you who the current providers are for your building.

   • You’re usually free to switch suppliers if you prefer, unless your building has a fixed provider arrangement.

3. Contact suppliers

   • Provide your name, tenancy start date, and the property address.

   • Give opening meter readings (if applicable) to ensure your bills start from the correct usage.

4. Council tax

   • Register with the local council for council tax unless you’re exempt (e.g. a full-time student).

Transferring an existing account

If you’re moving from another property:

• Inform your old suppliers of your move-out date and provide final meter readings.

• Close the old accounts and open new ones at your Enclave address.

Helpful tip

It’s best to set up or transfer accounts within the first few days of moving in. This avoids estimated bills and ensures you’re only paying for the utilities you use.