How quickly will the property team respond to enquiries?

Both the Leasing Team, and Resident Team aim to respond to all initial emails within 24 hours, unless otherwise stated due to ongoing case investigations. They will also endeavour to keep you updated throughout.

Typical response times

• Urgent issues: Health, safety, or security concerns are prioritised and addressed as quickly as possible.
• Routine enquiries: Standard tenancy or building queries will be acknowledged with an aim to respond within 24 hours.
• Complex matters: Issues requiring investigation, such as complaints or policy clarifications, may take longer but you’ll be kept informed of progress.

Helpful tip

Logging your enquiry with the Resident Team first, if you're a resident, ensures it’s recorded, triaged correctly, and escalated to property management when necessary — helping speed up the response.