Is there a formal process for handling disputes?

Yes — Enclave has a formal process for handling neighbour disputes or breaches of building rules, to ensure issues are dealt with fairly and consistently.

Step 1: Informal resolution

• The team may first try to resolve the issue informally, by reminding residents of building rules or mediating a conversation.

• This approach often helps settle matters quickly without escalation.

Step 2: Written warnings

• If the behaviour continues, the resident may receive a written warning.

• This sets out the issue, what needs to change, and the possible consequences if it isn’t addressed.

Step 3: Further action

• Repeated or serious breaches (such as ongoing noise, damage, or antisocial behaviour) may lead to formal tenancy action.

• This could include charges for damages, restrictions on building access, or in severe cases, legal proceedings to end the tenancy.

Why this process exists

• To protect all residents’ right to live in a safe, comfortable environment.

• To ensure everyone is treated consistently and fairly.

Helpful tip

If you’re involved in a dispute, keep communication polite and factual. Providing clear records (dates, times, and details) helps the team take appropriate steps.