Is there an on-site team available?

Yes — every Enclave development has an on-site team available to support residents. They’re there to help with move-ins, day-to-day queries, and any issues that may arise during your tenancy.

What the team does

• Move-in support: Handing over keys or fobs, showing you around, and helping with logistics like parking or lift bookings.

• Resident services: Assisting with maintenance requests, parcel management, and amenity bookings.

• Community support: Keeping you updated with building announcements, events, and important notices.

Availability

• The on-site team is generally available during office or daytime hours. There is also a night team, so someone is available to help 24/7.

• Some developments also have concierge or security services outside standard hours, so there’s usually someone around even in the evenings or weekends.

• For emergencies, you’ll be given details of out-of-hours contacts.

Helpful tip

It’s worth saving the team’s contact details from your welcome pack or portal so you can reach them quickly whenever you need assistance.