Is there out-of-hours support available?

Yes — Enclave provides out-of-hours support so that residents can get help even when the on-site team is unavailable.

Emergency contact details: You’ll receive out-of-hours phone numbers in your welcome pack for urgent situations such as leaks, electrical hazards, or security issues.
On-call contractors: For critical maintenance, Enclave works with trusted providers who can attend emergencies outside of normal office hours.
Resident team follow-up: Non-urgent requests logged overnight will be picked up by the resident team the next working day.

Keep your out-of-hours contact details somewhere accessible (like saved in your phone) so you don’t have to search for them during an emergency.