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What happens after I report an issue?

When you report a problem with an amenity at Enclave, the team follows a clear process to get it resolved.

The process

  1. Assessment: Staff review the issue, confirm the details, and ask for additional information, when required.

  2. Action: A repair, reset, or cleaning request is assigned to the maintenance team or an external contractor.

  3. Update: You’ll usually be notified once the issue is resolved, or if it will take longer than expected.

Helpful tip

Provide as much detail as possible when reporting (including photos if relevant). This helps the team fix the problem more quickly and ensures the right contractor or technician is sent if needed.