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What happens after I report an issue?

When you report a problem with an amenity at Enclave, the team follows a clear process to get it resolved.

The process

  1. Acknowledgement: Your report is logged, either through the resident app, email, or by the on-site team.

  2. Assessment: Staff review the issue, confirm the details, and determine whether it needs an immediate response (for urgent or safety-related issues) or can be scheduled.

  3. Action: A repair, reset, or cleaning request is assigned to the maintenance team or an external contractor if required.

  4. Update: You’ll usually be notified once the issue is resolved, or if it will take longer than expected.

Helpful tip

Provide as much detail as possible when reporting (including photos if relevant). This helps the team fix the problem more quickly and ensures the right contractor or technician is sent if needed.