What is the formal complaints process?

Enclave has a clear complaints process to make sure any concerns are listened to and handled fairly.

Step 1: Raise it with the Resident Team

Most issues can be resolved informally by speaking with your on-site resident team. They’ll log your complaint, investigate, and try to resolve it quickly.

Step 2: Escalation to property management

If you’re not satisfied with the initial response, your complaint will be escalated to the property management team. They’ll review the issue in more detail and provide a formal reply.

Helpful tip

The full Enclave complaints procedure, including response times, can be found in your resident handbook. Keep a clear record of dates, communications, and responses — this helps ensure your complaint is reviewed thoroughly at every stage.