What should I do if I notice damage after I move in?

If you spot any damage or issues in your Enclave apartment after you’ve moved in, it’s important to report them promptly. Doing so ensures they’re recorded and resolved, and it protects you from being held responsible later.

Steps to take

Document the issue
- Take clear, dated photos of the damage.
- Note the location and details (e.g. “scratch on living room wall” or “chip in kitchen counter”).
Check your inventory
- See if the issue was already listed. If it wasn’t, raise it with the team so the report can be updated.
Contact the on-site team
- Report the problem through the resident portal—it’s the quickest way to get things sorted.
- Provide photos and descriptions so the team can assess quickly.

What happens next

For existing damage: The team will add your notes to the inventory as an addendum.
For repairs: If it’s something that requires fixing, they’ll raise a maintenance request and arrange a solution.

Helpful tip

Always report even small issues right away. Whether it’s cosmetic (like a mark on a wall) or functional (like a loose cupboard door), flagging it early protects your deposit and ensures the apartment is in the best condition for your tenancy.