Where can I find contact details for the property team?

You’ll receive the contact details for your Enclave property team as part of your welcome information when you move in. These details are also available in the resident portal or app, so you always have quick access when you need support.

Where to check

• Welcome pack: Provided on or just before your move-in day, containing phone numbers and email addresses.

• Resident portal/app: Lists the team’s contact information and often includes direct messaging options.

• Building reception or concierge: If available, they can connect you with the right team member.

When to contact the team

• For general enquiries about your tenancy.

• To report maintenance or repairs.

• For questions about amenities, utilities, or payments.

• If you need help settling in or understanding building policies.

Helpful tip

It’s worth saving the team’s phone number and email in your contacts on move-in day so you can reach them quickly if needed.