Who do I contact for general enquiries?

For day-to-day questions or general enquiries, your first point of contact is always the resident team at your building.

What they can help with

• Information about your tenancy or building services
• Guidance on booking amenities or events
• Questions about deliveries, parcels, or visitors
• Everyday living queries, such as recycling, security, or access

How to reach them

• Visit reception: Most buildings have a staffed reception or lobby area where you can speak with the team in person.
• Email or call: Each Enclave location has its own dedicated contact details, provided in your welcome pack.
• Resident app: For quick service requests, you can also log issues or questions through the app.

Helpful tip

If you’re unsure whether your query is best handled by the resident team, maintenance, or property management, start with the resident team. They can redirect your request to the right person if needed.