Who do I contact if I have issues with utilities?

If you experience problems with your utilities at Enclave — such as no power, water, heating, or broadband — the right point of contact depends on the type of issue and whether your utilities are included in your rent.

If utilities are included in your rent

• First point of contact: The on-site Enclave team or the property management office.

• They can investigate building-wide issues or raise the matter with the relevant service provider on your behalf.

• For Wi-Fi, support contact details will usually be provided in your welcome pack or through the resident portal.

If utilities are in your name

• Contact the supplier directly: Once you’ve set up your accounts, your supplier (for electricity, gas, or water) becomes your main point of contact for service or billing issues.

• Emergency issues: If there’s a total outage (such as a power cut or water leak), check whether it’s a wider area problem via the supplier’s helpline.

• Council tax: Any queries should go to the local council directly.

Helpful tip

If you’re unsure whether a utility is included in your rent or billed separately, check your tenancy agreement or ask the on-site team. This avoids delays in getting the right support.