Who do I contact if I’m unhappy with the service received?

If you’re not satisfied with the service at Enclave, the best first step is to raise your concern with the resident team. They are there to listen, resolve issues where possible, and escalate when necessary.

Steps to take

1. Speak with the resident team: Share your feedback directly at reception, by phone, or by email. Many concerns can be resolved quickly at this stage.
2. Request escalation: If you feel the issue hasn’t been addressed properly, ask for it to be passed on to the property management team.
3. Formal complaint: If the matter remains unresolved, you can follow the formal complaints process, ensuring your concern is logged officially and reviewed at a senior level.

Helpful tip

When raising concerns, provide specific details (dates, times, names, and nature of the issue). This helps the team investigate thoroughly and respond effectively.