How quickly are facility issues typically resolved?

The time it takes to resolve an issue with an Enclave amenity depends on the type and severity of the problem.

Typical response times

• Minor issues (e.g. lightbulbs, small repairs, cleaning): Often resolved within a few days.

• Standard repairs (e.g. gym equipment malfunction, minor technical faults): Usually scheduled and fixed within a week, depending on contractor availability.

• Urgent issues (e.g. safety hazards, critical equipment failures): Prioritised immediately, with same-day or next-day response wherever possible.

• Specialist repairs (e.g. spa equipment, simulation suites, or creative studios): May take longer if parts or specialist contractors are required.

Helpful tip

Report issues as soon as you notice them and include details or photos. The more information the team has, the faster they can send the right contractor or technician.