What if I have trouble logging in?

If you experience issues accessing the Enclave resident app or portal, there are a few simple steps you can take to resolve the problem.

First checks

• Correct details: Make sure you’re using the email address linked to your tenancy and the most recent login instructions.

• Password reset: Use the “Forgot password” option if you’re unsure of your login details.

• App updates: If you’re using the mobile app, check that it’s the latest version from the App Store or Google Play.

If the problem continues

• Try a different device or browser: Sometimes switching from mobile to desktop (or vice versa) can resolve the issue.

• Clear cache/cookies: On a browser, clearing saved data often fixes login errors.

• Contact the on-site team: If you still can’t log in, they can reset your access or reissue your activation link.

Helpful tip

Set up your login as soon as possible after moving in, so any issues can be fixed early. That way, you’ll be ready to use the portal for payments, bookings, and maintenance requests without delays.