What issues should I raise with property management?

The property management team handles issues that go beyond day-to-day resident support and require building-wide oversight.

Suitable issues for property management

• Building-wide concerns: Problems affecting multiple residents, such as communal heating, lifts, or shared facilities.
• Policy or tenancy matters: Questions about building rules, tenancy obligations, or formal complaints.
• Escalated issues: If a maintenance request or enquiry has not been resolved by the resident team.
• Health and safety: Concerns about fire safety, security systems, or anything that could impact resident wellbeing.

What not to raise

For minor repairs, parcel queries, or amenity bookings, contact your resident team instead — they’re equipped to resolve these quickly without escalation.

Helpful tip

Always start with the resident team. They can solve most issues directly and will escalate to property management if necessary, ensuring your request reaches the right level.