Who do I contact about tenancy or rent questions?

For any tenancy or rent-related queries, the Resident Team at your building is your main point of contact.

What they can help with

• Questions about your tenancy agreement or renewal
• Rent payment details or setting up a standing order
• Clarification on rent due dates or charges

How to reach them 

• You can reach out by popping to reception to speak with the Resident Team, or contacting them via the details below:
  
  • Enclave: KX - email hello-kx@enclave.com, telephone : 0208 064 0917.
  • Enclave: Croydon - email hello-croydon@enclave.com, telephone: 0208 064 8272.
  • Enclave: Acton - email hello-acton@enclave.com, telephone 0208 064 0466
  • Enclave: Birmingham City - email hello-birmingham@enclave.com, telephone 0121 724 0444.

• Reception: Visit the on-site team during office hours.
• Follow-up: For more complex questions, the team may escalate your query to property management.

Helpful tip

Keep copies of your tenancy agreement and payment confirmations handy. If you need official records, the resident team can provide them directly.