Who do I contact about tenancy or rent questions?
For any tenancy or rent-related queries, the resident team at your building is your main point of contact.
What they can help with
- Questions about your tenancy agreement or renewal
- Rent payment details or setting up a standing order
- Deposit information or deductions at the end of your tenancy
- Clarification on rent due dates or charges
How to reach them
- Email or phone: Use the contact details provided in your welcome pack.
- Reception: Visit the on-site team during office hours.
- Follow-up: For more complex questions, the team may escalate your query to property management.
Helpful tip
Keep copies of your tenancy agreement and payment confirmations handy. If you need official records, the resident team can provide them directly.