Who do I contact for urgent repair needs?

For urgent repair needs at Enclave, you should always contact your resident team directly rather than relying only on the app.

How to report

• During staffed hours: Go straight to reception or call your resident team.
• Out of hours: Use the emergency contact number provided in your welcome pack for urgent issues.
• Not via the app: While the app is best for routine repairs, urgent situations need immediate attention, so a direct call is essential.

Examples of urgent repairs

• Major leaks or flooding
• Dangerous electrical faults
• Gas or fire-related concerns
• Security issues, like broken locks or doors

Helpful tip

Save your building’s emergency contact number in your phone so you can reach the right team quickly if an urgent repair is needed.