Who do I contact in an emergency?

In an emergency, always contact your Resident Team immediately. They are your first point of support and can arrange the right response quickly.

Examples of emergencies

• Flooding or serious leaks
• Complete power failure or dangerous electrical fault
• Fire, smoke, or gas-related concerns
• Broken locks or security breaches

How to reach help

• Go directly to reception or call your Resident Team.
• Emergency contact details will be provided in your Resident Handbook — these connect you to on-call support for urgent situations.
• Your Resident Handbook also contains contact details for the local emergency services if required.

Helpful tip

For life-threatening emergencies such as fire or serious injury, always call 999 first, then notify the Resident Team so they can provide building access and support emergency services.